InfoWARE Nigeria Limited is a premier provider of software solutions to the financial sector with a large and growing clientele list. We are a dynamic and fast growing company with offices located in the heart of Victoria Island and have a number of openings for sales, support and software implementation engineers and consultants.
Job Description
The support team at InfoWARE is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success and satisfaction of our customers incredibly seriously. We feel their joy. We feel their pain. Are you up for the challenge?
The candidate will be responsible for
Providing high-quality technical support for the InfoWARE software solutions across Nigeria
Working on other programming and documentation projects as required.
Deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
Participation in providing training to customers as required
Create Knowledge Base Articles / Technical Notes
File enhancement requests and work with product management / product marketing to understand requested product enhancements
Prioritize both time and projects, working independently
Listen, comprehend and communicate on the fly
Required Skills/Qualifications
Minimum of 2nd Class degree
Good skills using Windows operating systems
Ability to communicate effectively
Highly self-motivated and independent
Excellent troubleshooting skills
Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions.
For Business support/consultants, a related degree in Finance or accounting is preferred
For Technical support, a related degree in computer science or Engineering is preferred and a Knowledge of SQL programming is an advantage
We are willing to train the right candidate.
Application Deadline:
17th April 2011
How To Apply
Interested candidates should please visit the link: www.ondemandassessment.com/verify/apply/DmmAvq/hnTEECh and send their resumes to: jobs@infowarelimited.com
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