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Friday, December 31, 2010

Globacom is Recruiting Head, Enterprise Customer Service Ref: HECS

Job Description

Globacom is Nigeria's Second National Operator Providing GSM, Fixed, Broadband and Gateway Services with Subsidiaries in Nigeria, Republic of Benin, Ghana and other West African countries.

The company needs capable professionals who can fill various positions in Glo1 and Glo Gateway.

Experience
8-12 years experience with at least 4 years relevant experience in a leading carrier and broadband company
Relevant University degrees are required for all positions
Relevant Post graduate or professional qualification will be an added advantage.


Responsibilities
Manage and guide the enterprise customer service team towards its objective of providing world class customer delight and experience with Glo1
Evolve best practices by providing customer with service call support, billing query, grievance handling, etc
Drive up-selling and cross selling initiatives


Method of Application
Qualified candidates should email their resume (quoting the relevant references for the vacancy) with a passport photograph if possible, within 14 days of this publication
Please note that failure to quote your reference number will make your application invalid.

CLICK HERE TO APPLY

Only shortlisted candidates will be contacted

Industry: Telecommunications

Specialization: Telecoms / Mobile / Internet

Minimum Educational Qualification: Degree

Minimum Experience Required: 8 Year(s)

Application Deadline:
2011-01-18

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